Refund Policy
At my-shapelab, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please read our Return and Refund Policy carefully.
1. Return Period
Our return policy is valid for 30 days from the date of purchase. After this period, unfortunately, we will no longer be able to offer a refund or replacement.
2. Return Conditions
To be eligible for a return, the item must:
- Be unused;
- Be in the same condition in which it was received;
- Be returned in its original packaging.
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, newspapers, or magazines);
- Personal and intimate hygiene products;
- Hazardous materials;
- Flammable liquids or gases.
The following items are also non-refundable:
- Gift cards;
- Downloadable software products;
- Certain health and personal care products.
3. Proof of Purchase
To process your return, you must provide a receipt or other proof of purchase.
Please do not send your purchase directly back to the manufacturer, as we will not be able to process the return in this case.
4. Partial Refunds (if applicable)
In certain situations, only partial refunds may be granted, including:
- Books with obvious signs of use;
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records;
- Items that are no longer in their original condition, are damaged, or have missing parts for reasons not attributable to us;
- Items returned more than 30 days after delivery.
5. Refund Process
Once your return has been received and inspected, we will send you an email confirming receipt of the returned item and notifying you whether your refund has been approved or rejected.
If your refund is approved, the amount will automatically be credited to your credit card or original payment method within a few business days.
6. Late or Missing Refunds
If you have not yet received your refund, please:
- Check your bank account or credit card statement again;
- Contact your credit card provider, as it may take some time before your refund is officially processed;
- Contact your bank, as there may be additional processing time before the refund appears.
If you have completed these steps and still have not received your refund, please contact us at:
7. Sale Items
Items purchased on sale or as part of a promotion are non-refundable.
Only regular-priced items may be eligible for a refund.
8. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
9. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser.
10. Return Shipping Costs
Return shipping costs are the responsibility of the customer and are non-refundable.
If a refund is issued, the cost of return shipping may be deducted from the refunded amount.
Delivery times for replacement products may vary depending on your location.
For items valued at more than €75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.
Without a tracking number, we cannot guarantee that your returned item will be received.