Shipping Policy
At my-shapelab, we are committed to providing our customers with a simple, reliable, and hassle-free delivery experience. Please read our shipping policy carefully below.
1. Processing and Delivery Times
All orders are processed and delivered within 7–12 business days from order confirmation. Business days do not include weekends or public holidays.
We do our best to meet these estimated delivery times. However, in exceptional or unforeseen circumstances, delays beyond our control may occur.
2. Order Tracking
As soon as your order has been shipped, you will receive an email containing your personal tracking number.
You can track the status of your shipment at any time through our dedicated tracking page.
3. Shipping Costs
We offer free shipping on all orders, with no minimum purchase required, within the areas covered by our delivery service.
4. Delivery Areas
We currently ship to the following countries:
- France
- Belgium
- Switzerland
- Luxembourg
If you would like to place an order from another country, please contact us so we can check whether delivery is available to your location.
5. Delivery Delays and Unforeseen Events
Although we make every effort to meet the stated delivery times, delays may occasionally occur due to circumstances beyond our control, such as adverse weather conditions, strikes, carrier disruptions, or other logistical issues.
If this happens, we will do our best to keep you informed and minimize the impact on the delivery of your order.
6. Issues and Returns
If you experience an issue with your order upon delivery, such as receiving a damaged or incorrect product, please contact us promptly at:
Our customer service team will be happy to assist you in resolving the issue in accordance with our Refund Policy.
7. Contact Us
If you have any questions regarding your order or would like further information about our Shipping Policy, you can contact us at:
Thank you for choosing my-shapelab. We truly appreciate your trust and are delighted to have you as one of our customers.